Technical Account Manager

Paydock is a Fintech Scaleup in the payments space, offering a smart and sophisticated digital solution to online merchants globally. Paydock is seeking a Technical Account Manager to join an energetic and global team focused on delivering on Paydock’s value proposition to market. The product opens new doors for merchants as we enable them to connect with and manage their customers. You will be responsible for ensuring Paydock delivers an increasingly reliable, thought-through and well-executed product to market, working directly with global payment leaders, payment service providers and technology vendors in Europe, Australia, Asia and other markets. You will have a strong knowledge of the Paydock platform and its capabilities in order to correctly promote and support the product in the market. We are seeking strong, friendly communicators who also enjoy rolling up their sleeves and don’t mind getting down and dirty with APIs and technical solutions.

Technical Account Manager
Full-time
English: Intermediate

Must have:

  • Strong 4+ years of commercial and technical experience
  • Exceptional communication skills both written and spoken
  • Comfortable working where communication is expected to flow throughout the day to enable a successful remote working environment
  • Experience working at fast moving startup pace, ideally across multiple time-zones
  • Positive and problem solving attitude to challenges

Skills:

  • To support onboarding activities outside core product development
  • Experience in working with APIs
  • Ability to write documents, complete forms
  • Ability to listen and understand client needs and communicate with other stakeholders 
  • Support sign-off procedures
  • Flexibility to work in different timezones if required
  • Self-motivated and able to work unsupervised 

Role & Responsibilities:

  1. Support for existing customers looking to get the most out of their Paydock experience
  2. Pre-sales solution consulting to help customers understand the various capabilities, features and benefits
  3. Implement and support customer success programs to ensure customers have issues dealt with quickly and are aware of forthcoming features to incorporate into their planning
  4. Ability to answer support requests by email, chat and phone
  5. Ability to support product team with technical documentation, QA validation and other tasks to assist with our product’s growth in the market
Our recruiter
Марта Стопец
Марта Стопец
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