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Must have:
- Strong 4+ years of commercial and technical experience
- Exceptional communication skills both written and spoken
- Comfortable working where communication is expected to flow throughout the day to enable a successful remote working environment
- Experience working at fast moving startup pace, ideally across multiple time-zones
- Positive and problem solving attitude to challenges
Skills:
- To support onboarding activities outside core product development
- Experience in working with APIs
- Ability to write documents, complete forms
- Ability to listen and understand client needs and communicate with other stakeholders
- Support sign-off procedures
- Flexibility to work in different timezones if required
- Self-motivated and able to work unsupervised
Role & Responsibilities:
- Support for existing customers looking to get the most out of their Paydock experience
- Pre-sales solution consulting to help customers understand the various capabilities, features and benefits
- Implement and support customer success programs to ensure customers have issues dealt with quickly and are aware of forthcoming features to incorporate into their planning
- Ability to answer support requests by email, chat and phone
- Ability to support product team with technical documentation, QA validation and other tasks to assist with our product’s growth in the market
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