Customer Success Manager/Сlient Sales Manager

Principal Duties & Responsibilities:

• Collaborate with Sales to identify and support upsell and cross-sell opportunities that bring added value to the client and the business.

• Partner with clients to develop strategic workforce plans that support their hiring and long-term growth goals.

• Monitor internal targets and KPIs for hiring, delivery performance, and retention. Identify performance risks or resourcing issues and coordinate solutions with internal stakeholder. Track client account margins, analyse trends, and make recommendations to drive financial growth and operational optimisation.

• Participate in strategic review sessions with clients and internal leaders to ensure alignment of expectations and business objectives.

• ·Support the ongoing improvement of client-related processes and communication flows.

• Serve as a senior escalation point for issues impacting client satisfaction or strategic partnership.Perform other duties as assigned related to client experience, account performance, and service delivery health.

Qualifications & Skills:

• 2+ years in client-facing B2B, account management, or international sales roles

• 3+ years in team leadership or performance management positions

• Bachelor’s degree in a relevant field

• Fluency in English (spoken and written)

• Strong organizational and problem-solving skills

• Excellent emotional intelligence and stress tolerance

• Analytical thinking and data-driven decision-making

• Technical literacy to navigate CRM, dashboards, and reporting tools

• Background working in outstaffing, outsourcing, or professional services environments

Collaboration & Impact:

This role requires close collaboration with internal Delivery, Recruitment, Finance, and Training teams to ensure client satisfaction and the achievement of company-wide performance targets. The CSM acts as a strategic connector between client needs and operational capacity.