Customer Success/Delivery Manager

Principal duties and responsibilities:

Develop a deep understanding of hiring priorities, financial constraints, and internal team capabilities to ensure timely, efficient, and high-quality service delivery.

Act as the primary liaison between recruitment teams, HR, finance, and company leadership to coordinate hiring approvals, rate discussions, and workload planning.

Share regular delivery reports and strategic insights with stakeholders, including hiring progress, margin performance, and hiring analytics.

As a strategic partner to internal stakeholders, identify areas for hiring expansion, process improvement, or team optimization, and drive corresponding initiatives.

Play an active role in shaping internal delivery strategy through collaboration with HR, Finance, and Client teams, ensuring alignment with company goals.

Analyze hiring metrics, margin trends, and operational risks to proactively anticipate challenges and recommend solutions or process enhancements.

Support Team Leads in developing high-performing delivery teams by coordinating feedback cycles, training plans, and professional development.Participate in the review and approval of compensation adjustments (e.g., raises, bonuses), ensuring alignment with performance outcomes and budget limits.

Coordinate workload distribution across internal delivery functions, ensuring balance, fairness, and operational efficiency.

Develop contingency plans to prevent disruption to delivery due to underperformance, staffing gaps, or process inefficiencies.

Oversee team planning in terms of resource allocation, training alignment, and growth pathing to maintain scalable delivery capacity.

Handle internal escalations related to hiring performance, concerns, or process breakdowns in collaboration with relevant departments.Other duties as assigned, including participation in cross-functional projects, systems improvement, or operational audits.

Qualifications.

A successful individual in this role will have:

- 2+ years of experience in client-facing B2B / account management / international sales roles;

- 3+ years of experience in team leadership / performance management roles;

- University degree in a relevant subject;

- Fluency in English and Ukrainian/Russian;

- Interview skills and project management skills (as an advantage);

- Organizational Skills;

- Analytical Skills;

- Problem Solving Skills;

- Stress Tolerance;

- Emotional Intelligence;

- Technical Skills

What’s in it for you:

Competitive salary, with bonus opportunities based on achievement of KPIs

Opportunity to work in a fast-growing, innovative, and ambitious international company while being one of the key decision-makers in it

Opportunity to share your experience as you influence and mentor your colleagues

Surround yourself with a smart and diverse group of people