Account Manager

RESPONSIBILITIES
● Own a portfolio of 30+ active DSP and SSP partners: maintain daily communication,
monitor account health, and proactively respond to performance changes
● Analyze key platform metrics (fill rate, win rate, RPM, eCPM, revenue) and independently
initiate optimizations to drive account growth
● Manage the full onboarding cycle for new partners: technical setup, endpoint
configuration, initial performance validation, and ramp-up support
● Identify upsell and expansion opportunities within the existing partner portfolio and
collaborate with the BD team to act on them
● Serve as the first point of contact for technical issues; triage, reproduce, and escalate to
the technical team with clear documentation
● Prepare regular and ad-hoc performance reports; translate data into actionable insights
for both internal stakeholders and external partners
● Monitor platform profitability across assigned accounts and flag anomalies or risks in a
timely manner
● Maintain strong, trust-based relationships with partners across multiple communication
channels (email, Slack, calls)
● Stay current with programmatic ecosystem trends, OpenRTB spec updates, and privacy
regulation changes relevant to partner operations

REQUIREMENTS
● 2+ years of experience in Account Management or Customer Success in an AdTech
company

● Solid understanding of the programmatic ecosystem: how DSPs, SSPs, and
AdExchanges interact, what drives performance on both sides
● Practical knowledge of OpenRTB protocol: bid request/response structure, auction
mechanics, key objects (device, app, site, imp)
● Ability to independently read and interpret platform data: identify drops, spikes, and root
causes without hand-holding
● Experience working directly with both DSP and SSP partners
● Upper-Intermediate English or above written and spoken; most partner communication is
in English
● Comfort withExcel/Google Sheets for data analysis
● Structured, detail-oriented approach to managing a large partner portfolio simultaneously
● Strong orientation towards result
NICE TO HAVE

● Hands-on experience with ad server admin panels (e.g. Springserve, Magnite, Xandr) or
in-house SSP/DSP platforms
● Familiarity with privacy frameworks: GDPR/TCF, GPP, COPPA, LMT/DNT signals in the
bidstream
● Experience with CRM systems (Salesforce, HubSpot, or similar)
● Knowledge of video, CTV, or mobile programmatic formats
● Experience working with traffic / creative quality vendors (Pixalate, Human, DV, TMT,
etc.)