Delivery Staffing Coordinator

The Hiring Manager sits within the Delivery department and works alongside the team of Delivery Managers, owning candidate delivery for assigned client accounts. The role pairs end-to-end hiring ownership with hands-on delivery support — managing the candidate pipeline, preparing candidates for client interviews, tracking hiring plan vs. actuals, and supporting Delivery Managers on staffing, reporting, and account-health tasks. It suits someone who can run the operational side of hiring largely independently while acting as a reliable second pair of hands for Delivery Managers across their accounts — and who is looking to grow into account and people leadership over time, rather than deeper into recruitment.

Key Responsibilities

Candidate Delivery & Pipeline

• Maintain and review the candidate pipeline, ensuring stage progression and SLA compliance.
• Review, interview, evaluate, and allocate candidates sourced by the Recruitment team.
• Prepare candidates for client interviews (briefing, expectation-setting, readiness).
• Present candidates to Team Leads, Captains, Delivery Managers, and clients.

Recruitment Coordination

• Keep recruiters updated on current openings and priorities via Recruitment Chat, alignment meetings, etc.
• Cascade hiring targets to recruiters and monitor progress against them.
• Support recruiters with bottlenecks and questions on assigned positions; provide feedback and guidance.
• Run quality checks on pipeline stage progression.

Delivery & Account Support

• Assist Delivery Managers with staffing-related tasks across assigned accounts.
• Support account health with a focus on people retention, in collaboration with Team Leads.
• Handle special account requests end-to-end — e.g. a client request to place several candidates at higher rates — including tracking and coordination through delivery.
• Work with HR and turnover metrics (analyse why candidates drop, what can be improved in hiring process, candidate quality, etc.)
• Help clients succeed — go beyond keeping them happy; help identify what they need to grow and thrive.
• Spot opportunities others miss — flag ways to improve, expand, or create value on the account before being asked.
• Turn insights into action — use data and trends from the pipeline and account performance to drive smart decisions.

Reporting & Escalation

• Track and report hiring plan vs. actuals.
• Prepare account-level delivery reports for client meetings.
• Escalate unfilled positions, missed targets, new priority openings, or blockers to the assigned Delivery Manager.
• Communicate with stakeholders when hiring or delivery bottlenecks occur, keeping communication open and honest so clients and teams always know what’s happening.

Key KPIs

• Hiring Velocity: time-to-fill and throughput on assigned positions.
• Pipeline Health: SLA compliance and stage progression.
• Plan vs. Actuals: accuracy and delivery against the hiring plan.
• Placement Quality: client acceptance and early-stage retention of placed candidates.
• Delivery Support: timeliness and quality of account reports and Delivery Manager support.
• Retention Contribution: people retention on assigned accounts.

What You Bring

• Strong organizational skills to manage multiple pipelines and accounts in parallel.
• Data-driven mindset — comfortable tracking and reporting on hiring and delivery performance.
• Clear communicator across recruiters, Team Leads, Delivery Managers, and clients.
• Ability to work in a fast-paced environment and adapt to evolving scopes and priorities.

What You’ll Need

• Strong organizational skills to manage multiple pipelines and accounts in parallel.
• Data-driven mindset — comfortable tracking and reporting on hiring and delivery performance.
• Clear communicator across recruiters, Team Leads, Delivery Managers, and clients — fluent in English, professional and easy to follow.
• Ability to work in a fast-paced environment and adapt to evolving scopes and priorities, making smart decisions even when things move quickly.
• A natural relationship builder — you connect with people easily and earn trust fast.
• A problem solver at heart — challenges don’t scare you, you enjoy figuring things out.
• A leader in the making — you know how to bring out the best in the people around you.

Why This Role Matters

The Hiring Manager keeps candidate delivery moving so Delivery Managers can stay focused on account leadership. By connecting recruitment output to client needs, tracking delivery against plan, and supporting retention, this role directly protects account health and the speed and quality of every placement.

What’s In It for You

• Broad exposure across Delivery, Recruitment, and client accounts.
• A clear growth path toward Delivery Manager and broader people-management roles — this role is a launchpad into management, not further into recruitment.
• High-visibility work supporting client-facing delivery at a growing organization.