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Our company is seeking a Systems Administrator & IT Support Engineer with a broad skill set to support our busy Ops & Cybersecurity team
The primary goal of this position is to manage, harden, and automate our macOS workstation fleet (Jamf Pro MDM solution) and central Identity & Access Management system (Google Workspace). You will be responsible for streamlining the employee lifecycle (onboarding, offboarding, access management), enforcing workstation security standards (ISO 27001 / CIS benchmarks), and delivering responsive daily IT support
We rely on you to eliminate operational toil by automating routine user provisioning and third-party SaaS integrations, while maintaining clear Standard Operating Procedures (SOPs)
This position is remote-friendly, allowing you to collaborate with our distributed team to keep internal operations running smoothly, securely, and efficiently.
If you have a passion for streamlining operations, improving systems, and helping multiple facets of IT, this role offers a diverse range of challenges and learning opportunities
Key Responsibilities
Workstations Management
Oversee the provisioning and maintenance of employee workstations (Apple devices). This includes leveraging Jamf Pro to enforce macOS security configuration and ensure compliance with established standards
Identity & Access Management
Manage employee onboarding and offboarding with HR, keep SSO integrations and role-based access up to date, and run regular access audits to enforce least privilege
Third-party services management
Google Workspace is our primary IdP, as well as our go-to system for file sharing, email, and meetings
Integration of Google Workspace and user synchronisation across third-party platforms, including the Atlassian stack, 1Password, AI tools, and application development services
User and permissions management across third-party services used in the company Security & Compliance Support
Support day-to-day security operations by using Jamf Pro to push workstation updates, patch vulnerabilities, and assist with incident detection and response
Help keep us compliant with security frameworks (like ISO 27001, CIS benchmarks) by assisting with audits, remediation plans, and documentation
Support & IT Operations
Provide general IT support to internal teams to ensure seamless daily operations
Key responsibilities include triaging and resolving workstation hardware and software issues, managing software licensing, and provisioning access to third-party applications
Automation & Documentation
Drive process improvements by automating routine tasks and maintaining comprehensive documentation
Use Python scripting and other relevant tooling to automate recurring operational processes, user provisioning, and system configurations
Write and update Standard Operating Procedures (SOPs) for key operations workflows to ensure knowledge base accuracy, operational efficiency, and procedural consistency across the team
Required Qualifications
Experience
3+ years of Systems Administration, IT support, or service desk experience as internal IT Google Workspace
Proficiency with Google Workspace management
Managing users, groups, and organisation units; configuring application settings and permissions (Gmail, Drive, Docs, Calendar, Google Meet); integrating third-party services via SAML and SCIM
Jamf Pro
Proficiency with Jamf Pro
Management, monitoring, and enforcing security of the macOS workstation fleet using Jamf Pro Scripting & Automation
Proficiency with Python scripting or programming
We use Python for writing scripts and small tools to automate routine tasks and integrate with third-party services
Communication & Collaboration
Strong communication skills, including the ability to document procedures clearly and explain tech concepts to teammates or stakeholders
Comfortable working remotely, collaborating over chat and video, and managing your own time and tasks with minimal supervision
Nice to have
Experience with any of the following tools and services is a nice bonus:
- Jamf Protect
- Bash or PowerShell
- Active Directory
- Microsoft Entra, Okta
- Windows
- Vanta
Any of the following certifications are a nice bonus:
- Jamf Certified Tech – Jamf Pro
- Jamf Certified Tech – Jamf Protect
- ISO/IEC 27001 Lead Implementer
The following experience is preferred:
Previous work in a startup or small product company, where you had to juggle diverse responsibilities. This background will help you adapt quickly to the generalist nature of the role and proactively fill gaps wherever needed
Opportunities
Joining the Ops & Cybersecurity team means working alongside senior Operations engineers on major 2026–2027 projects, including
- Migration to a new VPN solution, with MFA integration and automated rollout to workstations
- Planning and implementation of an ISO 27001 compliance program
- Execution of the workstation hardening plan
- Streamlining our onboarding, offboarding, and permissions management to eliminate operational toil
Reporting Structure
This position will report to the Ops & Cybersecurity Lead and will be a key member of the Ops & Cybersecurity team
You will work closely with senior engineers and collaborate with different teams, including Product Development, Product Support, Research, AI/ML, and Sales
Regular check-ins with your manager and team will help prioritize your work and ensure effective workload distribution
While you won’t be managing others in this role, you’ll be a key team player working with people across the whole company
